GCS Evaluation Performance Framework

The GCS Performance Framework Guide sets out ten principles for the development of an effective communication performance hub (dashboard). The communication performance hub enables us to evaluate the effectiveness of our communication activities, ensure our communication activities are aligned to business priorities and support evidence based decision-making.

The guide recommends a standard set of metrics / tools that departments and their arms-length-bodies (ALBs) should use when reporting on each of the following areas: reputation, campaigns & marketing, employee engagement and press & media.

GCS Evaluation Performance Framework [8 pages 205kb PDF]

GCS Evaluation Capability Standard

A new three-tier evaluation standard (i.e. Foundation, Practitioner and Advanced) has been developed to help define the overall evaluation capability across the communications profession.

The competencies listed against each standard have been put together using a number of industry competency frameworks (Including; AMEC, CIPR, MRS and GCS) and approved by the Cabinet Office Evaluation Council. The new standard will be used to support an evaluation capability audit across all government communication staff in 2014 which will inform our future training offer. The expectation is that where appropriate, all government communication staff should as a minimum be at Foundation level.

GCS Evaluation Capability Standards [1 page 140kb PDF]

GCS Evaluation Guide

The GCS Guide to Communication Evaluation sets out principles for effective evaluation of government communication activity, whatever size or type of activity you are evaluating.  It also contains a four-stage approach which must be followed as a minimum when you are carrying out your evaluation to ensure that you are meeting expected Efficiency and Reform Group (ERG) and GCS standards.  Practical and pragmatic, it has been put together with input from evaluators across government.